DELIVERY INQUIRIES

1. What are my shipping charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order.

 

2. What is the delivery time?

Your order will be processed up to 2 business days to be ready for delivery.
Your order will be delivered within 1 – 3 business days

Orders are shipped on business days only. Business days are Monday to Friday, 9am – 6pm, excluding national holidays in Singapore.

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 2 business days. To track your order, please input your tracking number here.

 

3. Public Holidays and distribution centre closures?

Please note our distribution centre(s) are closed on public holidays in Singapore For orders placed on, or the day before one of these dates, processing time will be extended by 5-7 working days.

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution centre and high demand.

 

2019

 

 

2020

 

Date

Public Holiday

Date

Public Holiday

1-Jan

New Year's Day

1-Jan

New Year's Day

5-Feb

Chinese New Year

25-Feb

Chinese New Year

6-Feb

Chinese New Year

26-Feb

Chinese New Year

19-Apr

Good Friday

10-Apr

Good Friday

1-May

Labour day

1-May

Labour day

19 May*

Vesak Day

7-May

Vesak Day

5-Jun

Hari Raya Puasa

24-May*

Hari Raya Puasa

9-Aug

National Day

31-Jul

Hari Raya Haji

11 Aug*

Hari Raya Haji

9-Aug

National Day

27 Oct*

Deepavali

14-Nov*

Deepavali

25-Dec

Christmas Day

25-Dec

Christmas Day

*Denotes Public Holiday falling on a Saturday or Sunday, whereby following Monday will be a public holiday.

 

4. How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email. However, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

5. Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

Here are some reasons your delivery might be late:

  • Your order was shipped during our sales and promotions season.
  • You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.
  • Your order was placed during a local public holiday.
  • There were unpredictable circumstances beyond our control.

    Do you want to find out the current delivery status of your order? You can easily track the status of your order.

     

    6. Can I deliver goods out of Singapore?

    Yes. We can do it
    Listed the covered Area below:

     

    7. What should I do if I received the wrong product(s)?

    If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

     

    8. What do I do if my question isn’t covered here?

    If you cannot find the answer to your question here, we recommend you to contact us via Email:

    • hi@knitpick.store
    • Mon – Friday (excluding Public Holidays): 8.30am to 6pm
    • We will reply within 48 hours
    • Our advisors will be happy to assist you.